01 - RESIZE

Contact Our Team within 5 days of receiving your order and we will gladly resize your order for the correct size.

Please note - There is a Fee for Resizing and Courier that has to be paid before the process can start.

Please send us a Email to - steelmagnoliajewelry.smj@gmail.com

Make the Subject of the Email : 'RESIZE & YOUR ORDER NUMBER'

01 - RETURN

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at steelmagnoliajewelry.smj@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at steelmagnoliajewelry.smj@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

02 - REFUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

03 - DAMAGES OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

04 - REPAIRS

Repairs are valid for the first 30 days of receiving your order. Repairs has a set free, as well as the customer will be responsible for the courier costs.

 

Sterling Silver Pieces:

• Gently polish with a soft, non-abrasive cloth to maintain shine.
• Store in a cool, dry place to prevent tarnishing.

Gold-Plated Jewelry:

• Keep away from harsh chemicals, perfumes, and moisture.
• Store in a separate pouch to prevent scratches.

Gemstone Jewelry:

• Clean with a mild soap and water solution using a soft brush for both metal and stones.
• Avoid exposure to extreme temperatures and direct sunlight.

General Care Tips:

• Store each piece separately to prevent scratching.
• Remove jewelry before engaging in activities that may cause damage, such as vigorous exercise or household chores.
• Apply makeup, perfume, and hairspray before putting on your jewelry to avoid chemical exposure.

9k Gold:

Radiant and timeless, our 9k gold pieces exude luxury and sophistication. Comprising 37.5% pure gold, this alloy strikes the perfect balance between opulence and durability.

Sterling Silver:

Time-honored and versatile, sterling silver captures the essence of understated elegance. Composed of 92.5% pure silver, our sterling silver jewelry adds a touch of refinement to any ensemble.

Gold Plated:

For those who crave the gleam of gold on a budget, our gold-plated jewelry is the epitome of affordability without compromising on style. A layer of 18k gold over a base metal ensures a lustrous finish that exudes glamour without breaking the bank.

Rose Gold Plated:

Indulge in the romantic allure of rose gold-plated jewelry. The warm, rosy hues lend a feminine and modern touch to your collection. With the same exquisite craftsmanship, our rose gold-plated pieces offer a delicate and chic expression of your individuality.

Brass:

Embrace the rustic charm of brass in our eclectic jewelry range. The alloy's unique aesthetic and affordability make it an excellent choice for those seeking distinctive designs. Revel in the bold and expressive statement that brass brings to your personal style.